We are working as usual despite COVID-19 and your purchase is 100% guaranteed. Order processing time remains the same, but delivery can be delayed a few days.
We really appreciate your understating during the pandemic and hope our products bring some happiness to your homes!
All orders proces within 1 - 3 business days of purchase.
Here’s a table that’ll help you with your order:

 Delivering time
9 - 18 days
Canada 12 - 16 days
Australia 12 - 17 days
Europe 11 - 17 days

Incorrect address:

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation. If you notice that you have entered an incorrect address, please contact us by mail

Frozenland is not responsible for them for customs duties and taxes that are in your country.

Some products are sent from our different warehouses, so in rare cases you will receive 2 tracking numbers and your order will be delivered in two parcels. Dont worry, it will not cost you any extra money and the parcels will be delivered according to the specified terms on our website.